Refund policy
Return & Refund Policy – NowTrendMarket
At NowTrendMarket, we are committed to providing high-quality products and a reliable shopping experience for our customers. To protect the rights of all customers, we have established a clear Return and Refund Policy that reflects the nature of the products and services we provide.
Eligible Cases for Returns or Refunds
We accept return, replacement, or refund requests only in the following cases:
Damaged or Defective Products
If you receive a product that is damaged or defective upon arrival, you must contact us within 24 to 48 hours of delivery.
Please provide:
– Clear photos or videos showing the issue
– Photos of the external and internal packaging
– Your order number
Incorrect Product Received
If you receive a product that is different from what you ordered in terms of color, model, or type, you must notify us within 48 hours of delivery and provide clear photos showing the issue.
After reviewing and verifying the case, we will provide a replacement or a full refund, as appropriate based on the circumstances.
Non-Eligible Cases for Returns
Returns or refunds cannot be accepted in the following cases:
– The product has been used or the original packaging has been opened
– More than 48 hours have passed since delivery without reporting the issue
– The customer changes their mind after completing the purchase
– Minor color differences resulting from lighting conditions or screen display quality
– Health and personal-use products that cannot be resold once opened, such as earphones and devices that come into contact with the ear
Returning the Product
For approved cases, we may not require the customer to physically return the product.
A refund or replacement may be processed directly to provide faster service. This will depend on the type of product and the specific circumstances of each case.
Refund Processing Time
Once a refund has been approved, it will be processed within 5 to 10 business days.
The refund will be issued to the original payment method used for the purchase.
Please note that your bank or card provider may require additional time for the refunded amount to appear in your account.
How to Submit a Return or Replacement Request
To request a return, replacement, or refund, please contact us at:
Please provide the following information:
– Order number
– Photos or videos clearly showing the issue
– Customer name and phone number
Important Notes
Customers are responsible for verifying that all information provided is accurate before completing a purchase and are encouraged to carefully review the product details before placing an order.
Any request that does not meet the conditions outlined in this policy will not be eligible for a return, replacement, or refund.